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5th July 2020

3 months on from Lockdown here in England, restrictions are beginning to ease. The threat of Covid-19 is still with us and while the situation is getting better we will have to keep vigilant for some time to come.

Everyones personal situations are unique and we will all have our own opinions on how comfortable we are with the current government guidelines on freedom of movement. It is with this in mind that I ask for your understanding in the amount of time it has taken us to resume International Shipping, my sincere apologies for the delay.

The plan was to resume International shipping by mid June. After serious discussion we decided that the intended daily trips to the Post Office as planned were not the right decision for our family at this time, so an alternative solution needed to be found and put into place that we were comfortable with. Unfortunately this took longer than expected to put all the systems in place.

I am pleased to say that International Shipping will resume on Monday 6th July 2020.

All shipping will be via Royal Mail. 1st Class for UK customers and International Standard for International customers. Shipping will now take place 3 times a week.

And any further updates will appear at the top of this page. Please feel free to email if you have any questions.

Stay safe, Sarah

24th March 2020

Following further movement restrictions issued on Monday, I can confirm the following changes to our Shipping policy.

Orders that fit within Large Letter size will be sent 1st Class Royal Mail and posted in our local post box, during my allowed daily exercise Monday to Friday.

Orders that are larger than Large Letter size will be sent via Hermes. Hermes want to protect their staff and customers, therefore they are promoting ‘Contactless Delivery’. If your order is sent via Hermes I will email your tracking number, please visit the Hermes tracking page, choose ‘divert’ and select your safe place, by doing this the courier and yourself do not need to have any contact. Hermes aims to delivery within 3 working days.

And any further updates will appear at the top of this page. Please feel free to email if you have any questions.

Stay Safe, Sarah.

23rd March 2020

We are all facing unprecedented challenges to our normal way of life during this very difficult time.

I wanted to take this opportunity to update you on how this is effecting Duck Egg Threads.

Thankfully as it stands today, the business is ok, we are staying open for as long as logistics allow. It’s more or less business as usual.

With regret, I have taken the decision to delay the re-launch of the new Liberty Lovelies Monthly Club. The reason being that Liberty Tana Lawn is printed and shipped from northern Italy and I’m still waiting to hear when I’ll be able to receive new stock. I don’t want customers signing up for six months and not be able to deliver exciting new bundles each month. Instead there will be a lovely monthly bundle at a reduced cost curated from current stock, until the time comes when we re-launch.

I also want to tell you about a daily Instagram series that starts on Wednesday 25th March. I will be posting on Instagram a daily ‘Bundle to Inspire Creativity’. The main purpose of this is to give you something pretty to look at, even if it takes your mind of whats going on outside in the big bad world for a few seconds then its done it’s job! Don’t miss out on this daily ray of sunshine, follow our Instagram feed and hashtag here @duckeggthreads and #bundletoinspirecreativity

The main change at the moment is to Shipping. I have taken the decision to temporarily suspend shipping to Europe and Rest of the World and concentrate on safely getting orders to my UK customers. Shipping will also be restricted to twice a week instead of the normal every working day, so unfortunately your order may take longer to arrive. I am also looking into alternative shipping options i.e. couriers, to minimise my social contact. Details to follow.

The Liberty Lovelies Monthly Club page will be updated to reflect the delayed launch. And any further updates will appear at the top of this page. Please feel free to email if you have any questions.

Stay Safe