24th March 2020
Following further movement restrictions issued on Monday, I can confirm the following changes to our Shipping policy.
Orders that fit within Large Letter size will be sent 1st Class Royal Mail and posted in our local post box, during my allowed daily exercise Monday to Friday.
Orders that are larger than Large Letter size will be sent via Hermes. Hermes want to protect their staff and customers, therefore they are promoting ‘Contactless Delivery’. If your order is sent via Hermes I will email your tracking number, please visit the Hermes tracking page, choose ‘divert’ and select your safe place, by doing this the courier and yourself do not need to have any contact. Hermes aims to delivery within 3 working days.
And any further updates will appear at the top of this page. Please feel free to email if you have any questions.
Stay Safe, Sarah.
23rd March 2020
We are all facing unprecedented challenges to our normal way of life during this very difficult time.
I wanted to take this opportunity to update you on how this is effecting Duck Egg Threads.
Thankfully as it stands today, the business is ok, we are staying open for as long as logistics allow. It’s more or less business as usual.
With regret, I have taken the decision to delay the re-launch of the new Liberty Lovelies Monthly Club. The reason being that Liberty Tana Lawn is printed and shipped from northern Italy and I’m still waiting to hear when I’ll be able to receive new stock. I don’t want customers signing up for six months and not be able to deliver exciting new bundles each month. Instead there will be a lovely monthly bundle at a reduced cost curated from current stock, until the time comes when we re-launch.
I also want to tell you about a daily Instagram series that starts on Wednesday 25th March. I will be posting on Instagram a daily ‘Bundle to Inspire Creativity’. The main purpose of this is to give you something pretty to look at, even if it takes your mind of whats going on outside in the big bad world for a few seconds then its done it’s job! Don’t miss out on this daily ray of sunshine, follow our Instagram feed and hashtag here @duckeggthreads and #bundletoinspirecreativity
The main change at the moment is to Shipping. I have taken the decision to temporarily suspend shipping to Europe and Rest of the World and concentrate on safely getting orders to my UK customers. Shipping will also be restricted to twice a week instead of the normal every working day, so unfortunately your order may take longer to arrive. I am also looking into alternative shipping options i.e. couriers, to minimise my social contact. Details to follow.
The Liberty Lovelies Monthly Club page will be updated to reflect the delayed launch. And any further updates will appear at the top of this page. Please feel free to email if you have any questions.